Returns Policy

ATTENTION US CUSTOMERS

The Inhouse Pharmacy family extends their heartfelt thanks to our wonderful customers for your unwavering support, patronage, and trust. It means the world to us. With a new year upon us, gratitude fills our hearts, and we wish you all a flourishing & healthy 2025.

Thank you for choosing us & putting your trust in our services.

Happy New Year!

CUSTOMERS PLEASE NOTE: It is important that you receive your medications, so please be mindful and consider ordering in advance to allow for potential international and domestic postal service delays due to higher demands on the postal network. Your understanding is sincerely appreciated.

Please refer to service alerts and updates on the USPS portal regarding potential postal service disruptions and delays due to the California wildfires.

https://about.usps.com/newsroom/service-alerts/

Payment processing is not affected at this stage; however, please allow plenty of time for mail service and promptly send your payment to our California address. Thank you.
Our thoughts and prayers go out to the families impacted by this devastation.

Home > Returns Policy

Returns Policy

Returns and Refunds

We guarantee that our products are as represented on the website and arrive in good condition, with manufacturers' seals intact and with sufficient time to expiry. We ensure that our medicines are packaged with care to avoid damage while in transit to you. However, the shipping process and handling are out of our control, and if your item/s arrive damaged, please contact our Customers Services Team so that we can determine a solution. It would be beneficial if you could provide a photograph of your damaged item/s and/or package to assist in a quicker resolution. If you are returning your item/s because they are no longer suitable for their intended purpose, we will refund the returned products; however, please be advised that you will be responsible for return postage fees. The products need to be unopened and unused. Please contact our Customer Services Team for further instructions. USA: Temporary suspension of USPS services to Vanuatu. USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all of their charges. Please contact us for directions.

Cancelling an order

We are processing orders constantly, and if you wish to cancel your order, please be prompt and contact us urgently, as your order is likely to be on its way to you within 24 hours of placing it. We will refund your payment if you have contacted us to cancel your order before dispatch.

If the goods have already been issued for dispatch, we will accept a return according to the Returns and Refunds policy above.

Shipping delays due to Covid-19 Virus